Guitar Center Used Gear Return Policy Explained
One of the biggest company gear centers has a very easily accessible return policy for almost all items subject to satisfying some condition. Let’s have a look. Its policy says you can return your gear within 45 days from the date of purchase and you are entitled to benefit complete refund(shipping charges apply). The only criteria laid down by them is that the item has to be in its original condition, otherwise you are liable to pay restocking fees or other handling charges.
Some Exceptions To The Return Policy
Unlike all the items, certain items are exempted from the above 45-day policy. These items include recording devices, workstation keyboards, rack signal processors, and lighting machines. For these items listed, you have to process the return within 14 days of purchase. Some other sensitive items like vintage instruments must be returned within 3 days from the date of purchase.
Now there are several items in the store which you can’t return under any condition. Do be careful next time you are about to buy these. These include clearance items, Apple hardware, earbuds, ear plugs, clothing, turntable cartridge, vinyl records, videos, software downloads, books, CDs, computers, tubes, fog fluid, and demo gear.
Due to Covid norms, some products are sanitized before they are restocked in their malls. So, for all returned woodwind and brass extra $10 is required to pay as a sanitization fee. Furthermore, returned bows incur a $ 4 restocking fee, and returned mouthpieces attract an $8 sanitization fee(which has a price over $300).
Requesting A Refund
You can raise your return request in two ways either by email or by returning them directly in gear center stores. If you go with the first option then you just need to drop a mail on service@guitarcenter.com for a RA( return authorization) number. Alternatively, you can dial 1-866-498-7882. Now when you get your RA number just return your item to the following address –
Guitar Center
(Your RA )
4005 N. Norfleet
Kansas City, MO 64161-9231
Another option you can choose is to return directly to their stores. This is probably a better option if you want free shipping as they don’t cost any handling or shipping charges for the store return policy. To locate your nearest store, you can visit www.guitarcenter.com/locations.
How Long Does It Take To Complete The Return?
Guitar center generally confirms your return within two to three business days after the item has been received in the shop. Post checking quality assurance, if everything is found right then your refund is on the way. Also, remember that they will refund your money after all deductions.
Deductions are mainly shipping charges and re-stocking fees, if applicable. For your end, just ensure that your item is in new condition and you follow a transparent policy.
In the bottom line the return policy for customers is very simple and an easy-to-understand procedure. As they work on 100% customer satisfaction, return is available almost on all the products you probably wrongly chosen. But this doesn’t necessarily mean that customers can enjoy this durable policy without any relevant reason and return items excessively. Such unsatisfied customers may face a ban or suspension from the gear center return privilege.
What is the policy for international return?
Retailer stores do not deal with international returns. You can contact customer care at 1-866-498-7882 for assistance regarding such types of cases.
Is there any option for an online return?
yes, you can return online. Dust drop a mail or contact them directly to request for RA( return authorization) number which will be used as a tag for your return.
What if I face a problem with my guitar after 45 days?
There’s nothing you can do unless you have bought your pro coverage plan from the store.
Are there any re-stocking fees for returnable items?
Note that not all items have a re-stocking fee. For Apple products, generally, fees are incurred. Returned bows also attract re-stocking fees.
